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Explore the Legal Terms Governing Your Account

teragol operates under a defined legal framework designed to protect your account rights, your transaction data, and the integrity of every session you run — whether you deposit…

Account Rights & ObligationsDANA, OVO, GoPay, QRIS CoveredData Retention PolicyJurisdiction-Dependent AccessCookie & Privacy Controls

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Browse the Terms That Protect Your Account

teragol Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service establish a binding agreement between you and teragol the moment your account is created. All transactions — including deposits processed through DANA, OVO, GoPay, and QRIS — are governed by these terms. We retain transaction records for a minimum of five years

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in line with standard financial compliance expectations. Where access or eligibility is discussed, the applicable rules depend on local law, and we apply those rules consistently across all account types. If you are accessing our platform from Medan or elsewhere in Indonesia, the same policy conditions
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apply to your session. Any amendment to these terms is communicated via the email address registered on your account at least 14 days before taking effect. Continued use of the platform after that date constitutes acceptance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Open a Legal Query With Our Compliance Team

If you have a question about your rights under our terms, need to request account data, or want to raise a policy dispute, our compliance support…

ACCOUNT SECURITY STANDARDS

See How We Handle Your Data and Account Security

teragol applies layered security practices to every account — from the moment you register to the moment you request a withdrawal via GoPay or QRIS.

Data Encryption in Transit

All data sent between your browser or app and our servers is encrypted using TLS 1.2 or higher. This applies to login credentials, payment details submitted through DANA or OVO, and all session activity logs.

Cookie Policy

We use functional and analytical cookies to maintain your session and improve page performance. You can manage cookie preferences at any time through the cookie settings panel found in the footer of every page on the site.

Account Data You Can Request

You have the right to request a copy of all personal data we hold on your account. Submit your request via email or the Help Centre tab; we fulfil verified requests within 7 business days and deliver data in a readable format.

Retention Period and Deletion

We keep your account data for five years after the last recorded transaction, in line with financial record-keeping expectations. After that period, or upon a verified deletion request, data is securely purged from our systems.

Who to Contact for Changes

To update personal information — name, registered email, or linked payment method such as GoPay — log in and visit Account Settings, or contact live chat between 08:00 and 23:00 WIB. Legal name changes require document verification.

Third-Party Data Sharing

We do not sell your personal data to third parties. We share only what is required for payment processing via DANA, OVO, GoPay, and QRIS, and for identity verification where local law requires it — nothing beyond those operational necessities.

Switch Between Your Rights — Common Legal Questions

The questions below cover what real account holders in Indonesia ask about their legal standing, data rights, and how our terms apply to their specific situation. If your question is not here, our compliance team is available via live chat or email as described above.

Access to our platform and its services depends on local law. We recommend you confirm eligibility under the rules applicable in your region before opening an account. Our terms do not override local legislation.

We collect your name, email address, date of birth, and any payment identifiers linked to DANA, OVO, GoPay, or QRIS. This data is used only for account management, payment processing, and identity verification where local law requires it.

Submit a data access request through the Help Centre tab in your account dashboard or by emailing our legal contact address. We process verified requests within 7 business days and deliver your data in a readable, downloadable format.

Yes. You may submit a deletion request via email or live chat. We retain financial transaction records for five years as required, but all other personal data is securely removed once your request is verified and processed.

Transaction records — including all deposits and withdrawals made via DANA, OVO, GoPay, and QRIS — are retained for a minimum of five years after your last recorded activity, in line with standard financial compliance expectations.

We notify all account holders by email at least 14 days before any material change to our terms takes effect. The notification is sent to your registered email address. Continuing to use the platform after that date means you accept the revised terms.

Formal legal requests and disputes are handled by our compliance team. Contact us via the legal email address or the Help Centre. We acknowledge all formal submissions within 24 hours and respond substantively within 3 business days.

Explore the Legal Terms Governing Your Account

Open a Legal Query With Our Compliance Team

See How We Handle Your Data and Account Security

Data Encryption in Transit

Cookie Policy

Account Data You Can Request

Retention Period and Deletion

Who to Contact for Changes

Third-Party Data Sharing

Switch Between Your Rights — Common Legal Questions

01 Is teragol legally permitted to operate for users in Indonesia?

02 What personal data does teragol collect when I open an account?

03 How do I request a copy of the data teragol holds on me?

04 Can I ask teragol to delete my account and all associated data?

05 How long does teragol keep my transaction records?

06 How will I know if the terms of service change?

07 Who handles legal disputes or formal complaints about my account?

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