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Explore How teragol Protects Your Privacy

Your personal data — including account details and payment records from DANA, OVO, GoPay and QRIS transactions — is handled under a clear, written policy that we apply…

DANA & OVO transactions encryptedGoPay & QRIS records securedData deletion requests honoured within 14 daysAccount data never sold to third partiesIndonesian data privacy standards applied

Explore the lobby Read FAQ

Browse the Data We Collect and Why

teragol Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the minimum data needed to operate your account: your name, email address, and the payment method you select — whether that is DANA, OVO, GoPay or QRIS. Transaction records associated with deposits and withdrawals are retained for

1
financial compliance purposes, and the duration of that retention depends on local law. We do not collect data from you passively beyond standard session cookies, which you can disable in your browser at any time. Data you submit through our live-chat support channel or email is
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stored only for the period needed to resolve your query, after which it is archived under restricted access. For you as an account holder in Semarang or anywhere else in Indonesia, this means your financial details stay within our secured processing environment and are not shared
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with marketing partners.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Open a Privacy Request with Our Team

DATA HANDLING PRACTICES

See How We Keep Your Account Data Safe

Every technical and procedural safeguard we describe here is active on the platform right now — not aspirational.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can refuse non-essential cookies from the banner shown on your first visit, and update that choice at any time from the footer link.

Payment Record Security

Deposit and withdrawal records — including DANA, OVO, GoPay and QRIS references — are stored in an encrypted database with access restricted to authorised finance staff only. No payment credential is held in plain text at any point.

Account Access Logs

Every login to your account is timestamped and the IP address recorded. If we detect an unfamiliar device or location, we send an email alert immediately so you can act before any data is accessed without your knowledge.

Data Retention Schedule

Active account data is retained while your account is open. If you close your account, we delete marketing preferences within 7 days and retain transaction records only for the minimum period that depends on local law.

Third-Party Sharing Policy

We share data with payment processors — including the rails behind DANA and GoPay — only to complete your transaction. We do not sell, licence or exchange your personal data with advertisers or data brokers under any circumstances.

Requesting Data Changes

You can request correction of any inaccurate personal data by contacting support via live chat between 08:00 and 23:00 WIB or by email. We complete verified correction requests within 5 business days and confirm the update in writing.

Switch to the Answers You Actually Need

Below are the questions we hear most often from account holders about how their data is handled, who can see it, and what rights they hold. If your question is not listed here, our live-chat team is available from 08:00 to 23:00 WIB every day.

We collect your name, email address, preferred payment method — DANA, OVO, GoPay or QRIS — and the transaction references generated by your deposits and withdrawals. We do not collect national ID numbers unless specifically required by applicable law.

Yes. Log in, go to Account Settings, select Privacy, and choose 'Download My Data'. We compile and deliver the export file to your registered email address within 5 business days of the verified request.

Submit a deletion request through Account Settings or contact our live-chat support between 08:00 and 23:00 WIB. We complete account closure and data removal within 14 days, retaining only the transaction records that depend on local law.

Transaction references are passed to the payment processor — the service operating DANA or OVO — solely to complete your transfer. Beyond that technical handoff, your payment details are not shared with any third party, including marketing partners.

We store all account and payment data in encrypted form, restrict database access to named staff roles, and send you an instant email alert if a login is detected from a device or IP address we do not recognise on your account.

Marketing preferences and session data are deleted within 7 days of account closure. Financial transaction records are kept for a period that depends on local law, after which they are permanently deleted from our systems.

Contact our privacy desk via live chat (08:00–23:00 WIB daily) or by email. We acknowledge all breach-related complaints within 2 business hours and provide a written resolution or escalation update within 3 business days.

Explore How teragol Protects Your Privacy

Open a Privacy Request with Our Team

See How We Keep Your Account Data Safe

Cookie Controls

Payment Record Security

Account Access Logs

Data Retention Schedule

Third-Party Sharing Policy

Requesting Data Changes

Switch to the Answers You Actually Need

01 What personal data does teragol collect when I open an account?

02 Can I request a full copy of the data teragol holds on me?

03 How do I ask teragol to delete my account and personal data?

04 Are my DANA or OVO transaction details shared with anyone outside teragol?

05 How does teragol protect my data from unauthorised access?

06 How long does teragol keep my data after I close my account?

07 Who do I contact if I believe my privacy rights have been breached?

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